Privacy Policy – Marble Art Palace

Marble Art Palace is committed to protecting the privacy of visitors and customers who access our website (the “Site”). While it is necessary for us to collect certain personal information to provide our products and services, we respect and safeguard your right to privacy as outlined in this Privacy Policy. This Privacy Policy applies solely to the Marble Art Palace website and does not extend to external websites linked from our Site.

Policy Updates & User Agreement

Our Privacy Policy may be updated or modified at any time without prior notice. To stay informed of any changes, we encourage you to review this policy periodically.

By accessing or using this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website. By continuing to use the Site, you expressly consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy forms an integral part of our Terms of Use.

We may occasionally contact you to request feedback, share updates, or inform you about our products, services, or special offers. We do not sell, rent, or share your personal information with third parties for independent marketing or database research purposes.

Information We Collect

When you use our website, we may collect and store personal information voluntarily provided by you from time to time. Our primary objective in collecting this information is to provide you with a secure, efficient, and customized experience. This enables us to enhance our services, improve site functionality, and better meet your needs.

You may browse the Site without revealing your identity. However, certain services—such as placing orders, submitting inquiries, or requesting custom artwork—may require personal information. Where applicable, we clearly indicate mandatory and optional fields. You may choose not to provide certain information by opting out of specific services.

We may also automatically collect non-personal information based on your interaction with the Site, including browser type, IP address, referring URLs, pages visited, and navigation patterns. This information is used internally for research, security, and performance improvement and is analyzed in an aggregated manner.

Cookies

We use cookies and similar technologies on certain pages of the Site to analyze traffic, measure promotional effectiveness, and enhance trust and security. Cookies are small files stored on your device that help improve your browsing experience.

Some Site features may only function properly through the use of cookies. Cookies may also allow you to remain logged in during a session and help us present content relevant to your interests. Most cookies are session-based and are automatically deleted when you close your browser.

You may decline cookies through your browser settings; however, doing so may limit access to certain features. Third-party cookies may also appear on certain pages, and Marble Art Palace does not control their usage.

Transactional & Communication Information

If you choose to make a purchase or place a custom order, we collect relevant transaction details such as billing address, shipping address, payment information, and order history. Payment details are processed securely and handled with strict confidentiality.

If you communicate with us via email, messages, feedback forms, or other correspondence, we may retain such information to address inquiries, provide customer support, resolve disputes, and comply with legal obligations.

How We Protect Your Information

We are committed to protecting the confidentiality, integrity, and security of your personal information. We implement reasonable technical, administrative, and managerial safeguards to protect data stored on our systems.

Sensitive information, including payment details, is transmitted using Secure Socket Layer (SSL) encryption. Access to personal data is restricted to authorized personnel and trusted service providers who require such access to perform their duties. While no system can be guaranteed to be completely secure, we take appropriate measures to reduce security risks.

GDPR Compliance & International Users

Marble Art Palace complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users located in the European Union (EU) and United Kingdom (UK).

Legal Basis for Processing Data

We process personal data only when we have a lawful basis to do so, including:

Your explicit consent
Performance of a contract (order processing or custom services)
Compliance with legal obligations
Legitimate business interests, provided your rights are not overridden

Your Rights Under GDPR

If you are an EU or UK resident, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal requirements)
Restrict or object to processing of your data
Request data portability
Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

International Data Transfers

As Marble Art Palace operates from India, your personal data may be transferred and processed outside the European Economic Area (EEA). We ensure that such transfers are carried out with appropriate safeguards in compliance with GDPR standards.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements. Data is securely deleted or anonymized once no longer required.

Marketing Communications

Marketing communications are sent only where permitted by law or where you have provided consent. You may opt out of promotional messages at any time by using the unsubscribe option or contacting us directly.

Your Consent

By using this website and providing your information, you consent to the collection, storage, and use of your information in accordance with this Privacy Policy, including consent to international data transfers as described above.

Any changes to this Privacy Policy will be posted on this page to ensure transparency.