Shipping Policy – Marble Art Palace

At Marble Art Palace, we take utmost care to ensure that every handcrafted marble artwork reaches you safely and in perfect condition. Our shipping process is designed to meet international standards, with secure packaging and fully insured transit for complete peace of mind.

Shipping Partners & Delivery Time

We ship worldwide using reputed international courier partners DHL and FedEx.

• Standard international air shipping typically takes approximately 10 working days to deliver parcels to your doorstep.

• In the event that DHL or FedEx service is unavailable in your delivery area, shipments may be routed through India Post.

• We do not ship to P.O. Box addresses.

Country-Specific Shipping Requirements

• For Russia and Brazil, shipments require a registered company or business name. Parcels cannot be shipped to individual names due to local customs regulations.

Large & Oversized Shipments (Sea Cargo)

Certain marble artworks that are large or oversized may be shipped via sea cargo.

• Sea cargo delivery generally takes 6 to 8 weeks.

• Such shipments are delivered to the nearest seaport, which must be provided by the buyer at the time of order.

• Door delivery from the seaport is not included by default.

• Buyers may arrange local transport themselves, or we can assist in arranging door delivery at an additional cost.

For door delivery via sea cargo, please email us your complete delivery address along with the nearest seaport details.

Packaging & Dispatch Method

Air Shipments

• Items up to 48 inches in diameter are packed using high-quality corrugated boxes and PVC casing, with multiple layers of air bubble wrap and foam sheets.

• These shipments are dispatched via DHL or FedEx to ensure fast and secure delivery.

Sea Shipments

• Items larger than 48 inches in diameter are carefully packed using wood wool, securely tied with rope, covered with jute cloth, and finally enclosed in a solid wooden crate.

• This method ensures maximum protection for heavy and delicate marble artworks during long-distance transit.

Insurance Coverage

All shipments dispatched from Marble Art Palace are fully insured, covering all risks of damage during transit. In the rare event of damage, insurance claims are handled as per our Return & Refund Policy.

Customs, Duties & Taxes

Please note:

• Marble Art Palace is not responsible for delays caused by customs clearance in the destination country.

• Any customs duties, import taxes, or local charges levied by the destination country must be paid by the customer in accordance with their local regulations.